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“Grandad, I can help you!”, for inclusive digitalisation

“Grandad, I can help you!”, for inclusive digitalisation

Editorial Team


In Italy, the Regional Directorate of Marche of the Italian Revenue Agency has initiated a project called “Grandad, I can help you!”

This project is a significant step towards inclusive digitalisation. In fact, the main objective is to assist elderly individuals in using online tax services with the support of young students.

The project has a dual purpose: firstly, to train today’s students to use the Agency’s online services, since they will be the taxpayers of tomorrow. Secondly, it aims to enhance digital literacy among the elderly population, enabling them to independently manage their interactions with the Revenue Agency.

The Italian Revenue Agency (IRA) organises seminars in high schools during which tax officials explain the use of online tax services to students. This knowledge transfer enables young people to assist their grandparents in using online tax services. In this way, their grandparents will not have to visit IRA offices. The main online Italian tax services include the prefilled tax return, the tax code/health card requests and duplicates, IBAN communication for refunds to bank accounts, registration of lease agreements and deeds, and various other functions.

In the classroom, students simulate access to the Revenue Agency’s online services, navigating the reserved area on the Agency’s website, scheduling appointments at tax offices, submitting documents, and calculating vehicle tax stamps.

The initiative was very successful, involving more than 500 students and grandparents. It will continue to be organised during the new school year.